Ways to help our Texas neighbors: Winter Storm 2021

Mutual aid fund Organizations 

providing housing, food, and other support systems to those in need.

Mutual Aid Houston

Austin Mutual Aid

Feed the People Dallas


Donate to Food Banks: 

Find local food banks by zip code on Feeding Texas  


Metrocrest Services


  • The Food Pantry is open Monday through Friday 8:30 a.m. to 4:00 p.m. and Saturday 9:00 a.m. to 12:00 p.m.
  • Metrocrest Services (13801 Hutton Drive, Suite 150, Farmers Branch) will accept food donations at its food pantry on Friday, February 19 from noon to 4 p.m., and Saturday, February 20 from 9 a.m. to 4 p.m.
  • Metrocrest Services is also accepting monetary donations online at any time. Go to www.metrocrestservices.org/donate
  • For details on obtaining food, call 972-446-2100


To help the homeless and Displaced:

Austin Street Shelter 

Genesis Women’s Shelter

Our Calling 

Union Gospel Mission 


Donate to national organizations:

Salvation Army 

American Red Cross in North Texas 


Donate to disaster relief organizations activated to help in Texas:

Crowdsource Rescue


Help Animals:

Austin Pets Alive! 

SPCA of Texas 

Operation Kindness 


Participate in AirBnB’s “Open Homes” program if you live in or near Texas. 


More Ways to Help:


Looking for help?

Check out this crowdsourced document of resources, openings and closures, warming shelters, and more.



  • FEMA Helpline: 1-800-621-3362 (711 or Video Relay Service Available)
  • TTY: 1-800-462-7585
  • Call 7am to 11pm ET


Disaster Assistance:

Visit disasterassistance.gov To update and track your application, or call 1-800-745-0243 to get help with:

  • Access to your account
  • Lost or forgotten user ID, password or pin
  • Errors or other site-related problems


Warming Centers:

Location Change:

The warming center and overnight shelter at Newman Smith High School will be relocated to Rosemeade Recreation Center (1330 E. Rosemeade Parkway) at 3 p.m. on Friday, February 19. Shelter operations will be evaluated on a daily basis to determine if it is still needed.

For updates, check www.cityofcarrollton.com and https://www.cityofcarrollton.com/about-us/connect-with-us/social-media

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